Support
Reach the team, or go to the part of the console you need. Help for SMEs is in the external portal.
Directory & registration
Add individual and organization SMEs, force-register existing SMEs, and manage profiles.
Job requests
Raise a job request, invite SMEs to it, and answer applicants' questions. Selecting an applicant starts a contract from the rates they quoted.
Contracts
Create a contract, set out its lines, and follow it through approval. Your partner signs it off before it reaches another department.
Deliverables
Accept what an SME has submitted, in whole or in part, or send some back. Only accepted work can be invoiced.
Invoices
Request an invoice for a contract line against whatever has been accepted and not yet invoiced, in as many installments as you need.
SME approval
Operations and Finance must both approve, and either can refuse. Any department Operations asks must also agree.
Rate cards
What each SME publishes. A rate goes live as soon as the SME publishes it, with no review, and publishing does not agree it. Engage from a row to raise a private job request at that rate.
Projects
The projects the work is charged to, with the Strategic Gears team on each and the SMEs staffed from the network.
Approvals
Work waiting on Operations because the project it belongs to has no partner to sign it off. Set the partner on the project in the ERP, or approve without one.